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Public disclosure

Public disclosure statement

This information is provided to help you decide whether to seek advice from us and to understand how we are paid. A copy is available free of charge on request.

Licensing status

The Good Broker Limited, FSP1008761, holds a Financial Advice Provider licence issued by the Financial Markets Authority.

  • Financial service provider number: FSP1008761
  • NZBN: 9429052470875
  • Registered office: Office 2, 18 Tawa Street, Mount Maunganui 3116, New Zealand

The nature and scope of our advice

We provide financial advice on residential, investment, commercial and development mortgage lending, mortgage restructuring, refinancing and related later-life lending options, including reverse mortgages.

We work with a range of lenders, including major banks and specialist and non-bank lenders. Where a product is outside our scope, we will tell you.

Product providers we may recommend

Major and retail banks:

  • ANZ
  • ASB
  • BNZ
  • Westpac
  • Kiwibank
  • SBS
  • TSB
  • The Co-operative Bank

Specialist and non-bank providers:

  • ASAP Finance
  • Avanti
  • Basecorp
  • CMFL
  • Cressida Capital
  • DBR
  • First Mortgage Trust
  • Funding Partners
  • Heartland Bank
  • Liberty
  • Pepper Money
  • Plus Finance
  • Prospa
  • Pallas Capital
  • Southern Cross Partners

We do not provide advice on every lender or financial product available in New Zealand. The providers available to us may change as accreditations and provider relationships change.

Fees and expenses

For most standard residential lending, there is no direct fee to you. We are usually paid by the lender when your loan settles. A fee can apply for unusually complex work or where lender commission is clawed back. If any fee could apply, we will explain it before you proceed.

A fee may apply in circumstances such as:

  • The application is complex in nature
  • Commercial or development work requires a fee
  • The client cancels or refinances within the clawback period
  • Another fee circumstance is disclosed and agreed in advance

A fee may apply depending on the complexity and amount of work required. We will explain and agree the fee before beginning the engagement.

Where any fee could apply, we will discuss and agree it with you in advance before you proceed.

Commissions and other incentives

For services in relation to insurance, investments or loan products, commissions may be paid by the product provider as follows.

Initial commission

We may receive commissions at settlement from the relevant lender if you choose to take out a mortgage following our advice. The commissions are between 0.55% and 1.00% of the initial mortgage balance or amount funded.

Ongoing commission

We may also receive 0.15% to 0.20% of the mortgage balance on each anniversary.

However, we may charge you for the financial advice that we provide if you cancel or refinance your mortgage within the first three years after it settles.

We will use the following formula to calculate the fee: Fee for our financial advice = $2,500 + GST for 10 hours of work calculated at $250 per hour + GST.

Managing conflicts of interest

From time to time, our product providers may assist with funding so we can bring our advisers together for conferences and professional-development training.

The ultimate controlling owner of The Good Broker Limited also owns a minority share in The Good Agent Limited, a real-estate agency. Any referral between these businesses will be disclosed at the time of referral, and the client’s interests will remain the priority.

To manage conflicts of interest and keep your interests first:

  • Our advice is based on your goals and circumstances.
  • Our advisers receive annual conflict-of-interest training.
  • We maintain and monitor conflict and gifts registers.
  • We undertake an annual independent Compliance Assurance Review.

Our duties

We are bound by law to give priority to your interests, exercise care, diligence and skill, meet the standards of competence, knowledge and skill set out in the Code of Professional Conduct for Financial Advice Services, and meet the standards of ethical behaviour, conduct and client care in that Code.

If something goes wrong

If you are not happy, please tell us so we can put it right. You can contact our complaints manager, Nathan Morgan-French, by phone on 0274 66 77 80 or by email at nathan@thegoodbroker.co.nz.

We will acknowledge your complaint within two business days.

We aim to resolve complaints within 10 working days. If we need longer, we will tell you why and keep you updated.

If we cannot resolve your complaint, you can contact Financial Services Complaints Limited, an independent dispute-resolution service that is free to clients.

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